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Call customer service for information about the processing of your claim.

Line +1 855 8872801 toll free from the United States.

For the rest of the world (except USA) can dial through operator and request receivable +571 319 0402 option 2-1-7

For Colombia can call a fixed line 1 319 0402 option 2-1-7

To review claim documentation click the desired format

Documents required Personal Accident policy Travel Assistance

A. Accidental Death / Dismemberment

Claim Form Formal letter of complaint signed by each of the beneficiaries Civil Registration Death authenticated Photocopy of the identity card of the insured A copy of the accident report issued by the competent body Minutes of the removal of the body If they are designated Beneficiaries: photocopy of the identity card of the beneficiaries authenticated

B. Medical / Dental

Formal letter of complaint. Mandate signed by the insured Report made by AXA on the service request. Photocopy of the identity card of the insured History and / or health care epicrisis Copies of invoices which discriminate medical expenses.

C. Baggage delay compensation

Formal letter of complaint. Photocopy of the identity card of the insured Mandate signed by the insured Copy of ticket and copy of the delivery ticket to the airline baggage Certification of the airline where certify luggage transport delay Original receipts for the purchase of items and reasonable personal use basic to lost luggage. Report made by AXA on the service request

D. Lost luggage compensation

Photocopy of the identity card of the insured Mandate signed by the insured Certification of airline certifying the permanent loss of baggage Copy of ticket and copy of ticket delivery of luggage to the airline. Report made by AXA on the service request.

E. Flight Cancellation or Delay

Formal letter of complaint Photocopy of the identity card of the insured Mandate signed by the insured Copy of travel ticket Certification of certifying the airline flight delay Original receipts of expenses for lodging, food and transportation for the delay of departure. Report made by AXA on the service request.

F. Trip Cancellation

Formal letter of complaint Photocopy of the identity card of the insured Mandate signed by the insured Documents confirming the reasons for trip cancellation (If death: civil registration of death of the insured medical certificate in case of hospitalization of the insured; Summons; medical certification when the insured has been quarantined, or certification when the insured suffers a burglary or fire involving property or your travel companions). Report made by AXA on the service request. Line toll free +1855 8872801 from the United States. For the rest of the world can dial through operator and request receivable +571 319 0402 option 7 For Colombia can call a fixed line 1 319 0402 option 7